Contact Us Emergency

Emergency Information & Crisis Management

Welcome to Compass Groups emergency information page. The safety and health of our associates, clients, and guests is always Compass Groups highest priority.

General Resources

Important contact numbers for Compass Group associates:

Fire/Police/Paramedics: 911
In a life-threatening situation, always call 911 first.

Crisis Management Hotline (national)1-877-710-6291

Report a unit crisis situation in a unit of any kind fire, injury, foodborne illness, product tampering, explosion, flooding, strike, crime incidents, customer or associate injury, vehicular accident, etc. This line is NOT for personal issues, please seek personal support through the ONE HR Number or Employee Assistance Program EAP information below.

If your account is closed or evacuated as a result of the hurricane, please notify your district manager or regional director as soon as you are able. If you are unable to make it to work safely or have questions about the status of your account, please contact your manager as soon as you are able.

ONE HR NUMBER1-877-311-HRHR (4747)

Call the toll-free ONE HR number for any HR question or concern. ONE HR operates from 7:30 a.m. to 6 p.m. EST, Monday to Friday. Service is available in both English and Spanish.

  • Benefits, option 1
  • Leave Of Absence (LOA), option 2
  • HR Service Center (HRSC), option 3 or email
  • Payroll, option 6 (Reserved for Compass Managers Only)
  • Labor Relations, option 7
  • Gallagher Bassett, option 9 (Reserved for Compass Managers Only) For issues regarding insurance claims. In the event our operations suffer losses resulting from a large-scale natural disaster, our insurer and claims administrator will be on stand-by to dispatch resources as needed to help our operations get back up and running. Report claims as soon as possible so we can quickly evaluate the extent of our damages.

Personal Support through EAP1-866-799-2728

The Employee Assistance Program (EAP), administered by Health Advocate, offers associates help with stress, depression, anxiety, grief, loss, marital and family issues, legal concerns, and much more. EAP is free and confidential. Compass Group associates and their family members can log on to Health Advocate to access help and information.

SpeakUp! Hotline1-866-654-6626

A confidential hotline to raise your concern about an activity or behavior at work that you feel may be improper, unsafe, unethical or illegal. To raise an issue online, visit SpeakUp!

Risk Management1-800-357-0012 extension 3281256

Safety & health, QA, corporate claims information, and fleet dot safety

IT Help1-888-295-7206, option 2

Desktop, computer replacement, field systems, POS issues.


AccessCompass email.

MyCompass for Managers

To access unit-specific information and procedures, please visit our intranetMyCompass. You will need your login name and password to access the following general crisis information:


In addition to reviewing the information here, please be familiar with procedures outlined in our Emergency and Crisis Planning Guide (crisis management kits). Every Compass Group account must have a kit on site. Please order kits through Metrographics 1-888-207-4580/


As per usual protocol, all media inquiries should always be directed to Compass Group corporate communications or your sectors communications department.

Social Media

Whenever possible, we will update our social media sites with emergency/crisis information and support.